For Patients & Families

Home > Patients > We Value Your Opinion

We Value Your Opinion

Rate Our Service

In an effort to enhance patient satisfaction, we invite you to give us your feedback once you return home. HealthStream, a national research organization, partners with CHI St. Luke's Health-Memorial to evaluate your overall patient experience by utilizing a brief telephone survey. We strive to “always” meet your needs and as a result, hope that you were “very satisfied” with your stay at CHI St. Luke's Health-Memorial. Your opinion is valued, and we thank you for sharing your hospital experience with us.

About the Survey

In the summer of 2002, the Centers for Medicare and Medicaid Services (CMS) asked the Agency for Healthcare Research and Quality (AHRQ) to develop an instrument to measure patient perceptions of care. This measurement would be used to publicly report hospital performance (quality of care as perceived by patients). The goal is to provide healthcare consumers with information that might be helpful in choosing a hospital. Our current patient satisfaction survey administered through HealthStream, includes the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) questions which asks discharged patients to rate the frequency of events during their care (Never, Sometimes, Usually, Always). The goal, of course, is to be scored as Always. The HCAHPS results are reported at hospitalcompare.hhs.gov and organized under the following headings: Your Care From Nurses, Your Care From Doctors, The Hospital Environment, Your Experiences in the Hospital, When You Left the Hospital, Overall Rating of the Hospital, About You.

Our Awards
 Joint Commission Gold Seal
 CPC Accredited PCI
 WCA Heart Care 2017
 US News Award Heart Failure
 CHEX Vascular Surgery
 CHEX Heart Failure Treatment
 CHEX Cardiac Care
 CHEX Neurological Care
 CHEX  Stroke Care
 WCA Patient Safety 2017
 WCA Heart Care 2017
 WCA Stroke Centers 2017